Shipping Policy - Equipment Express LLC
Effective Date: 3/25/2024
Thank you for choosing Equipment Express LLC as your trusted source for AEDs and medical products. We are committed to providing you with high-quality products and exceptional service. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your orders.
We offer free shipping on all domestic orders over $100.
1. Shipping Methods:
We offer a variety of shipping methods to ensure your order reaches you promptly and securely. Our available shipping options include:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
2. Order Processing:
- Orders are typically processed and shipped within 1-2 business days of payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates:
- Shipping rates are calculated based on the weight of the items in your order and your chosen shipping method.
- We may offer free shipping promotions for specific products or order values. Details will be provided at the time of purchase.
4. Shipping Destinations:
- We currently ship within the United States only. We do not offer international shipping at this time.
5. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.
6. Delivery Timeframes:
- Estimated delivery times provided for each shipping method are approximate and may vary based on your location and external factors (weather, carrier delays, etc.).
7. Signature Requirement:
- For security and safety reasons, orders over a certain value may require a signature upon delivery. You will be notified if this applies to your order.
8. Undeliverable Packages:
- If a package is returned to us due to incorrect address information provided by the customer, refusal of delivery, or failure to retrieve the package from the carrier, a reshipping fee may apply.
9. Order Changes and Cancellations:
- Changes to orders or cancellations can only be accommodated before the order is processed and shipped. Please contact our Customer Service team as soon as possible if you need to make changes.
10. Customer Support:
- Our dedicated Customer Service team is here to assist you with any questions or concerns regarding your order, shipping, or delivery. Contact us at sales@equipment.express.
11. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact us within 7 of receiving your order. We will provide instructions for returning the item and arranging a replacement or refund.
Please note that this Shipping Policy is subject to change without notice. Any updates will be posted on our website. By placing an order with Equipment Express, you agree to comply with the terms outlined in this Shipping Policy.
Thank you for choosing Equipment Express LLC. We appreciate your business and look forward to serving you with the highest level of care and professionalism.
